Refund policy

Cleansio – Return & Refund Policy

At Cleansio, we’re committed to delivering cleaning solutions you can rely on every day. If something isn’t right with your order, we’ll make it right — simply, fairly, and transparently.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

You contact us within this timeframe
The item is unused and in original packaging
The item is damaged, defective, or incorrect

🚫 Non-Refundable Items

We do not accept returns for:

Items that have been used, washed, or altered after delivery
Items returned without original packaging
Custom or made-to-order products
Final sale or discounted items
Products marked non-returnable at checkout

📝 How to Request a Return

To start a return, please contact our support team with:

Your order number
A brief explanation of the issue
Clear photos of the product and packaging (if applicable)

📧 support@cleansio.com (replace with your actual email if needed)

Once reviewed, we’ll guide you step by step.

🔄 Return & Refund Process

1) Review & Approval

Our team will review your request and may ask for additional details if needed.

2) Return Instructions

If approved, we’ll provide:

Return address
Shipping instructions

📦 Return shipping costs are the customer’s responsibility, unless:

The item is defective
The item arrived damaged
The wrong item was delivered

3) Refund Issuance

Once your return is received and approved:

Refund will be issued to your original payment method
Processing time: 5–7 business days (depending on your provider)

📌 Important Notes

All returns must be pre-approved
Items must be returned in original condition
Shipping fees are non-refundable (unless the item is faulty)
Returns showing signs of use or damage may be rejected
Excessive or suspicious returns may be declined

💬 Need Help?

We’re here to support you every step of the way.

👉 Visit our Contact Us page with any questions — our team will ensure your Cleansio experience stays smooth and worry-free.